Enhancing Elderly Care for Healthcare Professionals

The healthcare system for elderly care can be complex and challenging to use, resulting in inefficiencies in patient care delivery. Healthcare professionals faced difficulties in delivering effective care due to outdated tools and processes.

Designing for Philips CareAssistant & Questlink, I helped hundreds of healthcare providers to operate more efficiently.

The process

To tackle these challenges, I collaborated with researchers & analysts, and followed a user-centered design process that involved the following steps:

Design Thinking Process

  1. Empathize: To understand the needs and pain points of healthcare professionals, I conducted interviews and usability tests, and surveyed polled users. I engaged directly with clients to understand their perspectives on the problems and identify opportunities for improvement.

  2. Define: Based on the insights gathered from the empathy phase, I defined the problems and identified the key areas for improvement. These included the need for more efficient workflows for patient care delivery, and better tools for care plan management.

  3. Ideate: I generated a range of ideas to address the problems identified in the previous phase. These ideas were then narrowed down to the most feasible and effective ones.

  4. Prototype: I created wireframes and flows for new use cases of patient management and complex toolkits for different types of users, based on design principles and insights gathered from the previous phases.

  5. Test: The prototypes were tested through usability testing and user feedback. This allowed me to refine the designs based on the feedback gathered from users.

Resolutions

Through the design thinking process, I was able to design workflows and interactions for patients and healthcare providers that increased the efficiency of patient care delivery by 15%. The patient onboarding process was streamlined by 50%, resulting in a 60% increase in daily tasks completed. The new tools designed for care plan management were based on feedback and insights gathered directly from providers and nurses, resulting in an increase of 60% in user satisfaction.

Takeaways

Through this project, I grew as a designer and researcher.
This project sharpened my design thinking process & methods in complex healthcare systems, engaging directly with stakeholders and users, and designing efficient and user-friendly workflows and interactions. Through my work, I was able to improve the experience of healthcare professionals and streamline patient care delivery, ultimately resulting in better outcomes for patients.

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